Returns Policy

Overview

At Blackdown Precision Tables, we take pride in the quality of every table we manufacture and ship. Due to the bespoke, heavy-duty nature of our products, we ask that you read this policy carefully before requesting a return.

14-Day Return Window

If you are not satisfied with your order, you may request a return within 14 days of delivery. To be eligible, your return request must be submitted to us in writing within this period at sales@bptables.co.uk.

Condition Requirements

We will only accept returns where the table is in its complete, original, and unassembled condition. This means:

• All panels, fixings, and components must be present and undamaged
• The table must not have been welded, bolted into a permanent structure, or assembled in a way that cannot be fully reversed
• No modifications, drilling, cutting, or surface treatments may have been applied
• All original packaging must be retained where possible

We are unable to accept returns on any table that has been welded or permanently altered in any way. This is non-negotiable due to the nature of the product and the cost of manufacture.

Individual Panel Replacements

We understand that damage can occasionally occur in transit or that individual components may arrive with defects. In these cases, we will replace affected panels or components at no cost to you — there is no need to return the full table. Simply contact us at sales@bptables.co.uk with photos of the affected parts and your order number and we will arrange a replacement as quickly as possible.

Return Shipping

Return shipping costs are assessed on a case by case basis. Where a fault is on our part, we will arrange and cover the cost of collection. Where a return is due to a change of mind, the customer will typically be responsible for the cost of return shipping. Given the size and weight of our tables, we strongly recommend contacting us before arranging any return courier.

Refunds

Once a returned table has been received and inspected, and confirmed to be in its original condition, a full refund will be issued to your original payment method within 5–10 business days.

How to Request a Return

1. Email sales@bptables.co.uk within 14 days of delivery
2. Include your order number and reason for return
3. Our team will respond within 1–2 business days to discuss next steps